Key Partners
- Issuers — Emigrant, Fifth Third, Airwallex, Sutton (FACT).
- Networks — Mastercard (210+ countries), Visa (FACT).
- Bond investors — AAA-rated card master trust (FACT).
- Embedded — Coupa, Navan, Stripe Atlas, Tekion (FACT).
- Owner since Apr 7, 2026 — Capital One (FACT).
Key Activities
- Real-time, cash-based underwriting (FACT).
- One company roadmap, seasonal releases (FACT).
- Local card programs in 50+ countries (FACT).
- AI handles first pass on KYC, cases, reviews (FACT).
- 2024 reset — layoff, new leaders (FACT).
Key Resources
- $510M developed tech, 5-yr life (FACT).
- $432M customer relationships (FACT).
- $815M loans · $3.1B goodwill (FACT).
- 0.114% monthly net charge-offs (FACT).
- ~1,000 people in 2025 (FACT).
Value Propositions
- No personal guarantee; up to 30x limits (FACT).
- Controls at the swipe; auto receipts (FACT).
- Local cards in 50+ countries (FACT).
- Free wires/ACH; Treasury yield option (FACT).
- Up to 7x back; AI in ChatGPT/Claude (FACT).
Customer Relationships
- Free start, approval in minutes (FACT).
- 24/7 support, 95% satisfaction (FACT).
- Enterprise — named account manager (FACT).
- Enterprise NRR >130% in 2024 (FACT).
- Post-deal — Essentials stays free (FACT).
Channels
- Self-serve web sign-up (FACT).
- Stripe Atlas, Stifel Bank referrals (FACT).
- Sales rebuild — acquisition +50% in 2024 (FACT).
- Embedded — Coupa, Navan, Tekion (FACT).
- Capital One brand + distribution (FACT).
Customer Segments
- 1 in 3 US startups (FACT).
- 300+ public companies (FACT).
- Enterprise grew 91% in 2024 (FACT).
- 25,000+ companies, 50+ countries (FACT).
- Next — mainstream small businesses (FACT).
Cost Structure
- Rewards up to 7x back (FACT).
- Interchange split with network/issuers (FACT).
- Credit losses — 0.114%/month (FACT).
- ~1,000 people; burn cut ~70% in 2024 (FACT).
- $96M integration in Q2 2026; ~$950M over 3 yrs (FACT).
Revenue Streams
- Share of interchange on every swipe (FACT).
- Software — $12/user Premium; custom Enterprise (FACT).
- FX markup up to 3% abroad (FACT).
- Business account / Treasury income (INFERENCE).
- $700M annualized, +50%, Sep 2025 (FACT).