Key Partners
- Server owners/admins allocate Boosts and perks (FACT FAQ).
- Xbox Game Pass perk for eligible Nitro subscribers (FACT nitro page).
- Logitech G and SteelSeries monthly member discounts (FACT).
- App stores bill Nitro in many countries (localized pricing article).
- No named Quest rate card — do not invent sponsor dollars.
Key Activities
- Voice, video, text, and Stage for free servers (product).
- Sell Nitro Basic and Nitro; retire Nitro Classic for new buyers (FACT blog).
- Run Boost levels 2 / 7 / 14 and 3-Boost add-on perks (FACT FAQ).
- Quests, Orbs, and profile cosmetics (FACT nitro page).
- Sep 2026 Boost promo — buy one month, get the next free (FACT, limited).
Key Resources
- Server graph — roles, history, emoji, members (product).
- Nitro entitlement — 2 Boosts per subscriber (FACT).
- Boosting streak badge as a status resource (FACT FAQ).
- Quest / Orb economy described, not quantified (FACT nitro page).
- No official revenue or MAU in the sources used here.
Value Propositions
- Free communities — voice, text, video at base quality (product).
- Nitro Basic — emoji anywhere, 50MB uploads, themes (FACT nitro page).
- Nitro — HD streams, 1GB uploads, profiles, 2 Boosts (FACT).
- Server levels — shared perks once Boosts pool (FACT FAQ).
- Game Pass and hardware discounts as Nitro extras (FACT, region limits).
Customer Relationships
- Self-serve join, talk, subscribe, cancel (FACT Help).
- Automatic Booster role and visible flair (FACT FAQ).
- Streak badge; 72-hour window to keep it (FACT FAQ).
- 7-day cooldown to move a Boost between servers (FACT).
- Admins reallocate perks; Discord does not assign them (FACT).
Channels
- Desktop, mobile, and console clients (product).
- In-client Nitro checkout; prices localize (FACT).
- Desktop-only controls for extra server perks (FACT FAQ).
- Gift cards redeemable toward Boosts (FACT FAQ).
- No separate retail channel described in these sources.
Customer Segments
- Free members — the majority a server needs (product).
- Nitro Basic — personal perks, no Boosts (FACT).
- Nitro subscribers — personal perks plus 2 Boosts (FACT).
- Whole-server beneficiaries of pooled Boosts (FACT levels).
- Quest / Game Pass-interested players (FACT nitro page).
Cost Structure
- Realtime voice/video for free servers (INFERENCE; no $ published).
- Higher stream quality at Boost levels 2 and 3 (FACT perks).
- Nitro bundle costs — Game Pass, hardware codes (FACT offer; $ not disclosed).
- 30% Boost discount is a price cut, not a new factory (FACT).
- No published opex, margin, or headcount (private).
Revenue Streams
- Nitro Basic — $2.99/mo or $29.99/yr US (FACT).
- Nitro — $9.99/mo or $99.99/yr US, with 2 Boosts (FACT).
- Extra Boosts — 30% off for Nitro; no discount on Basic (FACT).
- Server levels are pooled Boosts, billed per person (FACT FAQ).
- Quests/Orbs described; no public revenue or MAU (private).